Support

Application & Infrastructure

J&M assist our clients to COPE with the support of their EPM and BI Applications. The activities within Application support are broken down into 4 key areas and include:

Correct

Keep the application operational mode__________________________________
_________________
_____________

• Incident Management
• Performance Optimisation __Review

Operate

Application Management Services (AMS) including staff augmentation and management
_____________

• Critical Period Coverage
• Temporary Assistance

Prevent

Identify operational risks and address emerging issues before they arise

________________
____________

• Risk Mitigation
• Environment Analysis
__and Management

• Scalability Assessments

Enhance

Provide new business requirements guidance

______________
______________

• Functional improvements
• Structural updates

Contact us to discuss your support needs




Client Portal

Logon to the Support Service desk below

SUPPORT SERVICE DESK